Privacy Policy


The Privacy Policy of RST Holdings PTE Ltd. as mentioned below is intended to provide privacy related information to the users of the website and how the information is used and processed.

The website has put in place all systems and procedures in place to protect your privacy and all information that you provide on this website. These privacy policies will be updated on regular basis and we urge to visit this page regularly for updated privacy policy. By using our site, you agree to the terms of the Terms and Conditions and our Privacy Statement.

RST Holdings PTE Ltd. reserves the right to expand and/or modify this Statement at any time.


Information Collected


Any information collected from/about Affiliates & Advertisers is used exclusively for the purpose of providing better service. It is never released to third parties except when expressly permitted by the customer. Any information you provide is completely confidential and will be protected from unauthorized use.

RST Holdings PTE Ltd. collects information from your computer regarding your visit to our site. The information collected shows us which pages you visited while using our site. This process allows us to provide optimum service to you by offering a customized browsing experience and product offers unique to your individual needs. During the process of completing an order, personal information received is retained by RST Holdings PTE Ltd. and is not shared. The contact information gathered is occasionally used to send special promotions and newsletters to our customers or to get in touch with a customer when necessary. This information is never sold or bartered.


Cookies


By definition a cookie is a small file that resides in your computer with your due permission to understand you better and provide you improved experience.

Basically the traffic log cookie will provide us information on how you are using the website, pages visited and help us in analyzing the information in order to improve our website for better performance and improved services to users.You are free to accept or reject the cookie. Commonly browsers accept cookies by default. If your browser has default settings, you may change the settings to accept or reject the cookies.


Visas, Passport and Immigration Consultation’s Term of Use


RST Holdings PTE Ltd. accepts instructions only upon the terms and conditions set out below. No servant or agent of RST Holdings PTE Ltd. is permitted to vary these terms and conditions unless expressly authorized in writing to do so. However any servant or agent shall have the full benefit of these terms and conditions.


These terms and conditions govern the provision of all and any services provided by RST Holdings PTE Ltd. in respect of but not limited to the processing of visas, passports and/or documents for their clients and all orders placed by their clients are made and accepted subject to the terms hereinafter set out. By sending applications to RST Holdings PTE Ltd. for processing, you accept all of the requirements, restrictions and limitations on liability set forth herein and specifically agree and confirm that neither RST Holdings PTE Ltd. nor your travel company shall be liable to you for any failure to comply with the necessary visa requirements for your travel, for the action or inaction of any government body and/or for the performance by any third party delivery company/processing company. In no event shall RST Holdings PTE Ltd. be liable to you for any indirect, special, consequential or incidental losses or damages, including, without limitation, lost profits, or for exemplary damages, and that you are sole and exclusive remedy against RST Holdings PTE Ltd. for damages in connection with the failure to obtain a requested visa or visas in a timely manner. RST Holdings PTE Ltd.'s total liability to you for any and all claims, causes of action, liabilities and damages of any kind shall not, in any circumstance or for any reason, may never exceed USD 400(USD Four hundred only)


RST Holdings PTE Ltd. will use its best endeavors to process applications for visas, passports and/or documents at the client's request. However, RST Holdings PTE Ltd. shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office/any 3rd party processing company in delaying or not issuing such applications for any reason whatsoever, nor shall RST Holdings PTE Ltd. be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon, RST Holdings PTE Ltd.. Tickets for travel should not be purchased prior to the visa/passport being issued unless they are a specific requirement for that consulate and in such cases open tickets should be obtained. At all times the processing times of Consulates/Embassies should be kept in mind by you. The Visa fees may in some cases include any 3rd party processing/handling charges of any financial transactions.


RST Holdings PTE Ltd. provides carefully compiled visa and passport information in good faith on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and RST Holdings PTE Ltd. shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.


Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed by any means whatsoever, RST Holdings PTE Ltd. shall only be responsible for the basic replacement cost of said item should the fault rest with them. RST Holdings PTE Ltd. is not responsible for items misplaced, damaged, delayed or destroyed by a consulate, embassy or passport office. Passport covers and all documents such as original bank statements, educational and birth certificates etc. not requested for submission per RST Holdings PTE Ltd. instruction should be retained by the applicant. RST Holdings PTE Ltd. accepts no responsibility for the loss or damage of such documents.


The fee which shall be payable by the client in respect of services provided by RST Holdings PTE Ltd. is exclusive of any consular or embassy charges whatsoever. Such consular or embassy charges as may be made will be the absolute liability of the client who must make payment in respect of those charges. RST Holdings PTE Ltd. reserves the right to raise its charges at any time with or without prior notice.


Consular fees and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the ordered is completed. RST Holdings PTE Ltd. will endeavor to communicate said changes to the client where possible. RST Holdings PTE Ltd. reserves the right to select the most appropriate service available given the time constraints as indicated by the client. In certain cases consular fee and Govt fee includes any third party charges.


RST Holdings PTE Ltd. will send completed applications by same-day courier unless otherwise instructed. For any collection or dispatch service provided outside of the agreed upon complimentary, free of charge schedule, a delivery charge will be added to your order. Same day couriers, International Courier services and other third party delivery companies are subject to the conditions set by these individual companies. RST Holdings PTE Ltd. accepts no liability for loss or delays incurred when using third party delivery companies.


Payment of RST Holdings PTE Ltd. fee is due together with any anticipated consular or embassy charges upon RST Holdings PTE Ltd. being instructed unless account facilities have been agreed in writing prior to the said instructions.


Unless instructions are made in writing RST Holdings PTE Ltd. shall not be held responsible for taking such steps as are reasonably considered as fulfilling the implied instructions of the client and/or as being in the best interest of the client and any charges for such services rendered shall be wholly the responsibility of the client. RST Holdings PTE Ltd. will however make reasonable effort to contact the client/applicant prior to taking such decisions which are again in the best interest of the client/applicant.


Where RST Holdings PTE Ltd. receives any personal data from the client, it shall ensure it fully complies with all local laws and data privacy obligations, and only deals with the data to fulfill its obligations under the contract. RST Holdings PTE Ltd. shall indemnify the client for any breach of these obligations which renders the latter liable for any costs, claims or expenses. RST Holdings PTE Ltd. shall allow its staff reasonable access to the information as is necessary to ensure completion of the contract.


RST Holdings PTE Ltd. reserves the right to retain all passports and documents until payment of the aforementioned amounts is received in full.


Following are the details of the cancellation policy (Subject to terms and conditions)


  • 10% of the service fee will be charged as payment gateway transfer charge in case of cancellation of an order.
  • If your application is rejected by the Embassy/ Consulate we are unable to provide a refund.

You are not eligible for refund if your application is already applied for visa at the Embassy/ Consulate/ concerned authority.


Disclaimer: The visas & passport are issued at the sole discretion of the respective Governments, and we cannot guarantee that. We don't have any affiliation with any government agency. You have the option to apply for a visa by making use of the Government website or visiting the Embassy/Consulate for which you will not be charged a service fee.


Disclaimer


Communication over the Internet as well as applications used to provide services over the Internet are subject to various security risks. In no event shall RST Holdings PTE Ltd. be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, change, deletion or exposure of any information, confidential or not, resulting from unauthorized breaking into the system or any other breach of security, or system failure. RST Holdings PTE Ltd. hereby disclaims all warranties with regard to the hardware and software used to provide security and support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, RST Holdings PTE Ltd. , its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, misuse, errors, third party interceptions, viruses, or hacker attacks resulting in loss of data or services including, but not limited to errors or interruptions in the transmission or delivery of services. RST Holdings PTE Ltd. contains links to other sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. Therefore, we are not responsible for the privacy practices or the content of such web sites.


Summary


By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our terms and conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of RST Holdings PTE Ltd. . If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.